Terms & Conditions of Sale
Card Crew HQ Last Updated: July 10, 2026
Please read these Terms & Conditions of Sale ("Terms") carefully before placing an order. By placing an order through our website or in-store, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. All Sales Are Final
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except as expressly provided in these Terms (see Sections 6 and 7).
1a. Order Limited Items
To discourage scalping and ensure fair access to high-demand products, we reserve the right to set a per-customer purchase limit on any item, at any time and without prior notice. When an item is order-limited, our checkout system will restrict the quantity that can be added to a single order.
Purchase limits apply per customer, not per order. Attempting to circumvent a limit — including by placing multiple orders, using multiple accounts, using multiple payment methods, or shipping to the same or related addresses — is a violation of these Terms. If we determine, in our sole discretion, that orders have been placed to circumvent a purchase limit, we may cancel any or all of those orders, refund them less a restocking fee of up to 6%, and/or suspend or terminate the customer's account and refuse future orders.
2. Payment
Payment in full is due at the time of order, without exception. Orders will not be processed, reserved, or fulfilled until payment has been received and cleared. We accept the payment methods displayed at checkout.
Initiating a chargeback or payment dispute for a transaction that complies with these Terms may result in suspension of your ability to place future orders.
3. Shipping
Domestic Only. We ship only within the United States, including its territories where carrier service is available. We do not offer international shipping, and we do not ship to freight forwarders for the purpose of international re-shipment.
Risk of Loss. Our responsibility for an order ends when the package is transferred to the shipping carrier, except where an error is due to a clear mix-up in our shipping or fulfillment process (for example, shipping the wrong item or shipping to an address other than the one you provided). In such cases, please contact us promptly and we will work to correct the error.
Incorrect Addresses. You are responsible for providing a complete and accurate shipping address at checkout. If you discover an error in your shipping address, you must contact us immediately. We will make reasonable efforts to correct the address if the order has not yet shipped. Orders shipped to an incorrect address provided by the customer are not eligible for a refund if we were not notified of the error before shipment.
Delivery Estimates. Any shipping or delivery timeframes shown at checkout are estimates only and are not guaranteed. We are not responsible for carrier delays.
4. In-Store Pickup
Orders placed for In-Store Pickup may require up to 24 hours of preparation time before they are ready. Selecting In-Store Pickup does not guarantee immediate availability of your items. You will be notified when your order is ready for pickup.
Please bring your order confirmation and a valid form of identification when picking up your order. Orders not picked up within 14 days of the ready-for-pickup notification may be canceled and refunded, at our discretion, less a 3% Restocking fee.
5. Product Availability & Inventory Errors
While we make every effort to keep our online inventory accurate, errors can occur. If an item is erroneously shown as in stock but is actually out of stock, we will cancel the affected item or order and issue a full refund of the amount paid for the unavailable item(s), including any shipping charges attributable to them. This refund is your sole and exclusive remedy for inventory errors.
6. Pricing Errors
In the event an item is listed at an incorrect price due to a typographical, system, or data error, we reserve the right to cancel any order placed at the incorrect price, whether or not the order has been confirmed. If your order is canceled for this reason, you will receive a full refund.
Prices for trading card singles and other collectibles reflect market conditions at the time of sale and are subject to change without notice. Subsequent changes in market value are not grounds for a refund, price adjustment, or cancellation.
7. Product Condition & Collectibles Disclaimer
Singles. Condition designations for trading card singles (e.g., Near Mint, Lightly Played) reflect our good-faith assessment based on industry-standard grading conventions. Grading is inherently subjective, and minor variations of opinion do not constitute an error on our part.
Sealed Product. Sealed products (booster boxes, packs, cases, etc.) contain randomized contents. We make no representations or guarantees regarding the specific contents, value, or "pulls" of any sealed product. The contents of sealed products are determined solely by the manufacturer.
Photographs. Product images are representative and may not depict the exact item you receive unless the listing expressly states otherwise.
8. In-Store Credit / Trade Credit
In-store credit (including trade-in credit) has no cash value, is non-transferable, and cannot be redeemed for cash. We reserve the right, at our sole discretion, to restrict or disallow the use of in-store credit for certain purchases, products, or product categories, including but not limited to sealed product allocations, presales, and promotional items.
9. Order Acceptance & Cancellation by Us
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that we suspect involve fraud, reselling abuse, purchase-limit circumvention, or pricing/inventory errors. If we cancel your order, you will receive a full refund of amounts paid.
We may impose per-customer or per-household quantity limits on any product.
10. Sales Tax
Applicable state and local sales taxes will be calculated and added at checkout based on the shipping or pickup location, as required by law.
11. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising from a sale shall not exceed the amount you paid for the item(s) giving rise to the claim. In no event shall we be liable for any indirect, incidental, special, or consequential damages, including lost profits or diminished collectible value, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits any rights you may have under applicable law that cannot be waived or limited by agreement.
12. Disputes & Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law principles. Any dispute arising from a sale shall be resolved in the state or federal courts located in Missouri, and you consent to the jurisdiction of such courts.
Before initiating any formal dispute, you agree to contact us first and give us a reasonable opportunity to resolve the issue informally.
13. Changes to These Terms
We may update these Terms at any time. The version in effect at the time you place your order applies to that order. The "Last Updated" date at the top of this page reflects the most recent revision.